PRIVACY POLICY
At GSM MedSpa (“GSM MedSpa,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable laws of the Province of Ontario.
By accessing or using our website, submitting forms, booking consultations, purchasing products through our website, or otherwise providing us with your personal information, you acknowledge that you have read, understood, and consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
• Full name
• Email address
• Telephone number
• Mailing address
• Appointment requests and inquiries
• Payment or billing information
• Information voluntarily submitted through consultation forms, newsletters, promotions, or contact forms
We collect only the information reasonably necessary to provide our services, respond to inquiries, process transactions, and improve your experience.
Important: We do not collect, store, or process personal health information directly through this public website unless specifically submitted through secure, authorized medical intake systems.
2. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
• IP address (anonymized where possible)
• Browser type and version
• Device type and operating system
• Screen resolution
• Language preferences
• Geographic location (country or region level only)
• Referring websites
• Pages visited
• Date, time, and duration of visits
This information is collected for website security, analytics, troubleshooting, and improving user experience.
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
• Improve website functionality
• Remember user preferences
• Analyze website traffic
• Measure marketing effectiveness
• Improve website performance
Cookies are small files stored on your device. Most browsers allow you to disable cookies; however, some features of our website may not function properly if cookies are disabled.
By continuing to use our website, you consent to our use of cookies unless disabled through your browser settings.
4. Third-Party Analytics and Services
We may use trusted third-party services, including:
• Google Analytics
• Website hosting providers
• Payment processors
• Booking and communication platforms
• Email marketing providers
• Spam prevention and security tools
These providers may collect technical information as part of delivering their services. Their collection and processing of information is governed by their own privacy policies.
This site may be protected by Google reCAPTCHA, and the Google Privacy Policy and Terms of Service apply.
5. How We Use Your Information
We may use your information to:
• Respond to inquiries
• Schedule consultations and appointments
• Process transactions
• Deliver products purchased through Skin Apothecary
• Send appointment confirmations or reminders
• Provide educational content or promotional offers (with your consent)
• Improve our services, products, and website performance
• Comply with legal and regulatory obligations
6. Marketing Communications
Where permitted under Canadian Anti-Spam Legislation (CASL), we may send promotional emails, newsletters, offers, or educational content.
You may unsubscribe at any time by:
Email: info@gsmmedspa.com
or by using the unsubscribe link included in our communications.
7. Payment Security
Payment information submitted through our website is processed using secure, encrypted third-party payment processors.
We do not store full credit card information on our website servers.
We use industry-standard SSL encryption and reasonable administrative, physical, and technical safeguards to protect personal information.
8. Disclosure of Information
We do not sell, rent, or trade your personal information.
We may disclose information:
• To trusted service providers assisting our operations
• Where required by law, court order, regulatory authority, or legal investigation
• To protect the safety, rights, property, or security of GSM MedSpa, our clients, staff, or the public
• In connection with fraud prevention, cybersecurity investigations, or business restructuring
We may share aggregated, anonymized statistical information that does not identify individuals.
9. Data Retention
We retain personal information only as long as reasonably necessary for business, legal, regulatory, accounting, or clinical purposes, or as otherwise required by applicable law.
When information is no longer required, it is securely destroyed or anonymized.
10. Protection of Your Information
We employ commercially reasonable safeguards, including:
• SSL/HTTPS encryption
• Secure hosting environments
• Firewall protection
• Access controls and authentication measures
• Restricted employee access
• Confidentiality obligations for staff and contractors
While we take reasonable precautions, no method of transmission over the internet can be guaranteed 100% secure.
11. Children’s Privacy
Our website and services are intended for individuals who have reached the age of majority or who can legally consent to aesthetic consultation services in their jurisdiction.
We do not knowingly collect personal information from children under 13 years of age.
12. Your Rights
Subject to applicable law, you may request:
• Access to your personal information
• Correction of inaccurate information
• Withdrawal of consent where applicable
• Information regarding how your data is used
Requests may be directed to:
Email: info@gsmmedspa.com
Phone: (905) 903-8777
13. Medical Disclaimer
The information provided on this website is intended for educational and informational purposes only and is designed for a Canadian audience.
Information provided by GSM MedSpa does not replace consultation with a qualified physician, nurse practitioner, surgeon, or other licensed healthcare professional.
Individual results may vary. Statements regarding treatments, procedures, skincare products, or technologies reflect clinical experience and professional opinion and should not be interpreted as guarantees.
